Refund policy

Return & Refund Policy

Last Updated: July 2026

At KarachiTek, we are committed to providing genuine, high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing an order.

By purchasing from KarachiTek, you agree to the terms outlined below.

1. Return Eligibility

You may request a return, replacement, or refund if:

  • You received the wrong product.

  • The product arrived damaged during shipping.

  • The product is defective upon arrival (Dead on Arrival - DOA).

  • The product is incomplete or missing accessories.

All return requests must be submitted within 7 days of receiving your order.

2. Conditions for Returns

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, warranty cards, and any free gifts provided.

  • Include the original invoice or proof of purchase.

  • Have all serial numbers, labels, and security seals intact.

  • Show no signs of misuse, physical damage, tampering, or unauthorized repair.

KarachiTek reserves the right to reject any return that does not meet these conditions.

3. Non-Returnable Products

The following items are not eligible for return or refund unless they were received damaged, defective, or incorrect:

  • Opened or used ink bottles

  • Ink cartridges and toner cartridges

  • Maintenance boxes

  • Photo paper, sticker paper, sublimation paper, vinyl, DTF film, and other printing media after opening

  • Customized or made-to-order products

  • Software, activation keys, and digital products

  • Clearance or final sale items

  • Products damaged due to improper installation, misuse, negligence, electrical faults, water damage, or accidental damage

4. Change of Mind

KarachiTek does not accept returns or refunds for:

  • Change of mind

  • Ordering the wrong product

  • Compatibility issues where the correct product was supplied

  • No longer needing the product after purchase

Please ensure the product is suitable for your requirements before placing an order.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery.

To process your request, please provide:

  • Your order number

  • Clear photos or videos of the product

  • Photos of the packaging

  • A brief description of the issue

Failure to report shipping damage within 48 hours may affect your eligibility for a replacement or refund.

6. Inspection Process

All returned products are inspected by our technical team before any replacement or refund is approved.

If the reported issue is verified, KarachiTek may:

  • Replace the product with the same item.

  • Replace it with an equivalent product (if the original is unavailable).

  • Repair the product (where applicable).

  • Issue a full or partial refund if replacement or repair is not possible.

If no fault is found, the product will be returned to the customer.

7. Refunds

Once your return has been approved and inspected, refunds will be processed within 5–10 business days.

Refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer, JazzCash, or Easypaisa.

Shipping charges, payment processing fees, and delivery charges are non-refundable unless the return is due to an error by KarachiTek.

8. Warranty

Many products sold by KarachiTek are covered by a manufacturer's or distributor's warranty.

After the 7-day return period, any faults covered under warranty will be handled according to the manufacturer's warranty terms and conditions.

The warranty does not cover:

  • Physical damage

  • Water or liquid damage

  • Burnt components or electrical surges

  • Improper installation

  • Normal wear and tear

  • Unauthorized modifications or repairs

9. Return Shipping

Please do not return any product without prior approval from KarachiTek.

If the return is approved because of our error (wrong item, defective item, or shipping damage), KarachiTek will cover the return shipping cost.

For any other approved return, the customer is responsible for return shipping charges.

Returned products should be securely packed to prevent damage during transit.

10. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

11. Contact Us

If you need assistance regarding a return or refund, please contact us:

KarachiTek

Email: info@karachitek.com

Phone: +92 336 8104346

Our support team will review your request and guide you through the return process as quickly as possible.